Remote Network Engineer (Juniper) - Night Shift

About the role

AireSpring, a cloud communications, managed connectivity and managed security provider founded in 2001, is hiring a Network Engineer for its Network Operations Centre (NOC). The NOC ensures service availability and performance, provisions customer network services on core equipment and supports engineering and other technical teams. This is a fully remote night-shift position open to candidates based in LATAM, working 10:00 PM to 7:00 AM PST or 11:00 PM to 8:00 AM PST.

Key responsibilities

• Manage and maintain monitoring systems, and carry out full fault troubleshooting, problem isolation and corrective action, escalating to network engineering when needed
• Liaise with third-party suppliers to troubleshoot problems, perform upgrades, resolve service impacts, manage network changes and escalate as required
• Provision and configure core network devices and tools, such as IP assignment, core network configuration, DNS setup, monitoring software, NNI ports and services, and implement change management procedures
• Build, install and configure network equipment, and maintain hardware, serial numbers, security and configuration audits
• Write custom monitoring plugins and configure bespoke graphing
• Maintain the NOC wiki and technical documentation of processes and procedures
• Act as Tier 3 escalation point for core network datacenter services, access networks and AireSpring services, and take part in a 24x7 call-out rotation if required

Required profile

• 5+ years of network operations experience (mandatory)
• Preferred: advanced troubleshooting knowledge of TCP/IP routing protocols (STP, VRRP, BGP, OSPF, EIGRP, IPSec), WAN technologies, and hands-on experience with Cisco, Juniper and Adtran devices
• Preferred: experience with VoIP, VPNs, security protocols and SD-WAN deployment
• Certifications such as JNCIA or CCNA required; JNCIP or CCNP preferred
• Ability to work in a global team with limited supervision, multi-task and handle complex situations under pressure

Required skills

• Strong familiarity with Linux OS and networking
• Centralized device monitoring and management tools
• Remote work with a reliable internet connection and a suitable workspace