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Senior Customer Operations Specialist

Crowley · San Salvador

Senior 🇬🇧 English

Description du poste

About the role

The Senior Customer Operations Specialist ensures smooth cargo bookings, import/export documentation, and complex sales and service functions for assigned markets. The role focuses on maintaining high customer satisfaction while adhering to operational policies and regulatory requirements.

Key responsibilities

  • Coordinate cargo delivery activities and maintain accurate manifest records.
  • Verify documentation and bill of lading information against established standards.
  • Apply appropriate tariff rates to bills of lading and ensure timely invoicing.
  • Partner with Pricing to process rate requests and verifications.
  • Receive, reconcile, and consolidate customer documents and information.
  • Prepare and analyze cargo booking and import/export documentation reports.
  • Resolve errors, recommend process improvements, and deliver value‑added services.
  • Handle complex customer inquiries and complaints, providing effective solutions.
  • Support customer onboarding and promote service offerings and online products.
  • Report situations that could affect service, cargo delivery, or customer satisfaction.

Required profile

  • Bachelor’s degree in business or a related field, or equivalent experience.
  • Minimum 3 years of experience in transportation or logistics.
  • Experience in booking, customer service, documentation, or bill of lading revisions preferred.
  • Proficiency in Microsoft Office (Word, Outlook, Excel).
  • Bilingual English/Spanish preferred.
  • Knowledge of import forwarding, customs brokerage, U.S. transportation, DOT and import/export regulations.
  • Strong communication, organization, data reporting, teamwork, and project‑management abilities.

Required skills

  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel

Questions fréquentes

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Crowley

San Salvador