Class Member Support & Administrative Assistant

About the role

We are looking for a motivated, detail‑oriented individual to join Apex Class Action LLC as a Class Member Support and Administrative Assistant. This entry‑level, on‑site position offers the chance to gain experience in a professional administrative environment supporting class action settlement projects.

Key responsibilities

• Provide accurate, empathetic phone support to class members, addressing their questions and concerns.
• Manage email inboxes, responding to class member inquiries promptly and thoroughly.
• Collaborate with Project Managers to resolve escalated issues.
• Serve as primary point of contact for assigned cases, maintaining regular professional communication.
• Assist class members with updating contact information and reissuing checks.
• Work with Project Coordinators to identify and add potential class members to settlements.
• Enter and maintain case and class member data in the case management system.
• Review and update internal reports and tracking documents to keep case data, deadlines, and status current.

Required profile

• Excellent written and verbal communication skills.
• Strong organizational and time‑management abilities.
• Detail‑oriented with a high level of accuracy.
• Advanced level English proficiency.
• Experience in customer service, administrative support, or legal processes (preferred).

Required skills

• Microsoft Office proficiency.