Client Concierge for US Law Firm

About the role

We are looking for a highly organized, client‑focused professional to act as the first point of contact for a U.S. law firm. The Client Concierge will ensure a smooth, welcoming experience for prospective and existing clients throughout the intake and case‑management process.

Key responsibilities

• Handle high‑volume inbound and outbound calls, emails and other client communications with professionalism and empathy.
• Conduct initial client intake, gather relevant information and accurately record details in the CRM or case‑management system.
• Schedule consultations, follow‑up calls and appointments with attorneys and legal teams.
• Maintain ongoing communication with clients regarding next steps, required documentation and appointment details.
• Document all interactions and updates promptly and ensure timely follow‑up on inquiries.
• Identify urgent or complex client needs and escalate them to the appropriate team.
• Support administrative tasks related to client records, reports and case information.

Required profile

• Minimum 1 year of experience in customer service, client support, administration, hospitality or a related field.
• Advanced English proficiency (C1 level or higher) with excellent written and verbal communication.
• Strong interpersonal skills, attention to detail and ability to handle confidential information.
• Effective problem‑solving abilities and capacity to manage multiple priorities.

Required skills

• Proficiency with Microsoft Word and Excel.
• Experience using CRM or case‑management platforms.

What we offer

• Competitive salary commensurate with experience.
• Full‑time 40‑hour week with weekends off.
• Employment stability and law‑related benefits.
• Opportunity to work within a U.S. business culture.