Customer Success Manager – Telecom & SaaS

About the role

You will act as a customer‑focused Account Manager supporting mobile, cellular and IoT solutions. Combining consultative selling with responsive service, you will use data‑driven insights to match each customer’s business needs with practical mobility solutions.

Key responsibilities

• Manage a portfolio of mobile customer accounts to protect existing revenue and grow mobility product bookings.
• Own mobile conversion and upgrade opportunities from outreach through execution, coordinating internal teams to deliver commitments.
• Apply mobile technology expertise and customer analytics to recommend solutions, develop business cases, and prioritize opportunities.
• Maintain a disciplined pipeline for assigned opportunities, contributing to conversion, upgrade, retention, and booking‑growth goals.
• Document account activity, identify process improvements, and independently recommend changes that improve customer experience and operational efficiency.

Required profile

• 2+ years of client relations or account management experience.
• 2+ years of experience with mobile, cellular, IoT, or related technology solutions.
• Experience managing sales opportunities, customer conversions, upgrades, or renewals in a B2B environment.
• Ability to interpret account data and use it to prioritize opportunities and customer actions.
• Clear written and verbal communication skills for advising customers and coordinating with internal stakeholders.
• Strong organization and judgment to manage concurrent customer needs, deadlines, and follow‑through.

Required skills

• Mobile technology
• IoT solutions