Dispatch & Backoffice Agent

About the role

Tigo El Salvador is looking for a Dispatch & Backoffice Agent in La Libertad. The role coordinates and optimizes daily field service operations, ensuring efficient allocation of field technicians, route tracking and timely communication with teams so that service is delivered quickly and with quality.

Key responsibilities

• Manage the execution of scheduled routes for assigned teams
• Assign a technician to each confirmed service order
• Define the work route for each technician or team, based on the team schedule and work times per order type
• Carry out provisioning for customers in progress and call each team to confirm the start of the day and check the status of the route every hour
• Proactively inform scheduled customers of any changes or delays, and confirm arrival time when it is within 60 minutes
• Report the percentage of closed orders per team versus assigned orders

Required profile

• Bachelor's degree in Computer Science or an Industrial Engineering, Systems or Business Administration student, or related field
• At least 1 year of experience in customer service, operations, logistics or related areas
• Intermediate to advanced Microsoft Office
• Teamwork, organization and customer focus