IT Support Specialist (L1-L2) - Remote

About the role

A remote IT Support Specialist (Level 1-2) is sought to provide first-line technical support in a Windows-based, on-premises environment. The role supports end users, troubleshoots Windows systems and assists with Active Directory, Windows Server services and MFA. It is 100% remote, paid $1,300-$1,500 depending on experience and English proficiency, and applications must be sent in English.

Key responsibilities

• Provide technical support for desktop, printer and software issues
• Manage user accounts and permissions with Active Directory
• Support and troubleshoot MFA systems
• Assist with QuickBooks-related IT issues and general functionality
• Resolve LAN/WAN networking issues involving routers and firewalls
• Offer end-user support for Microsoft products, including Windows and Office
• Handle support tickets efficiently, prioritized by urgency and impact
• Work with telephone service providers and manage VoIP systems (experience preferred)
• Provide support in VPN, NOC and other networked environments
• Communicate clearly in written and spoken English and adapt quickly to new technologies

Required profile

• Previous experience in a client-facing IT support role
• Ability to manage multiple tasks and tickets in a fast-paced environment
• Professional-level English communication skills
• Experience with QuickBooks in an IT support context
• Prior NOC or similar network operations experience is a plus

Required skills

• Active Directory and Multi-Factor Authentication
• LAN/WAN networking and related hardware
• Microsoft Windows and the Office suite
• VoIP management (major plus); familiarity with telecom systems (bonus)