Onboarding Project Manager - LATAM

About the role

Cloudbeds, a remote-first SaaS platform for hotels across 150 countries, is looking for an Onboarding Project Manager for its LATAM market. You will lead complex onboarding projects for mid-market customers, guiding them from contract signature through adoption and a successful transition to Account Management once onboarding is complete. You act as the strategic lead, partnering with Onboarding, Account Management, Sales, Product, Support and Professional Services to deliver a seamless implementation.

Key responsibilities

• Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption and transition to Account Management.
• Define project scope, timelines, milestones and deliverables to ensure timely implementations.
• Serve as the main point of contact for onboarding customers, keeping communication and stakeholder alignment clear.
• Lead customer meetings (pre-kickoff, kickoff, check-ins, go-live) and document action items and next steps.
• Identify and manage risks, dependencies and escalations to keep projects moving.
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services and Account Management.
• Monitor onboarding success metrics, adoption, training completion and utilization milestones.

Required profile

• Fluent English and Spanish, written and spoken, at a business-professional level.
• Minimum 4 years of experience in hotel operations or hotel management.
• At least 1 year of project management experience in a SaaS or customer-facing environment.
• Ability to manage several projects at once with strong attention to detail.
• Experience coordinating cross-functional stakeholders and presenting to customers.
• Must be authorized to work in the location of the position without visa sponsorship; Cloudbeds cannot sponsor work visas.

Required skills

• Project management in a SaaS setting.
• Customer implementation and onboarding experience is a plus.
• Familiarity with Salesforce, Zendesk, Slack or similar customer operations tools is a plus.
• Portuguese fluency is a strong plus.

What we offer

• Remote first, remote always.
• PTO in line with local labour requirements and fully paid parental leave.
• Home office stipend depending on country of residence.
• Professional development courses and manager training through Cloudbeds University.