Recepción

About the role

We are looking for a friendly and organized Reception professional to welcome and assist patients, doctors and other visitors. The position is full‑time, on‑site, and involves handling inquiries through personal interaction, phone calls, email and other communication channels.

Key responsibilities

• Attend and serve users, doctors and providers via any medium (in‑person, telephone, email, etc.).
• Deliver user results within agreed timeframes and through the contracted delivery method.
• Answer phone calls and respond to user requests with courtesy and empathy.
• Receive, identify and log samples.
• Take and forward messages received.
• Maintain an up‑to‑date database of doctors and report new doctors to Customer Service.
• Complete insurance provider forms.
• Document result delivery controls.
• Receive and distribute correspondence.
• Keep the work area clean and organized.
• Enter results into the system when required.
• Sort and archive user receipts.

Required profile

• Experience in reception and customer‑service roles.
• Proficiency in using a computer.
• Residence in central zones of San Salvador, Santa Tecla, Santa Elena, Antiguo Cuscatlán or surrounding areas.

Required skills

• Computer operation