Customer Services Representative – Ria Money Transfer
Ria Money Transfer · San Salvador
Descripcion del puesto
About the role
Ria Money Transfer is seeking an enthusiastic Customer Services Representative to join its headquarters team in El Salvador. You will be the first point of contact for customers, providing information on transaction status, updates and resolving general inquiries. You will work closely with internal teams to ensure a reliable omnichannel experience for millions of customers worldwide.
Key responsibilities
- Assist agents and end‑customers (senders or beneficiaries) via telephone and email to answer questions and handle complaints.
- Review and correct data of incorrectly processed transactions.
- Maintain communication with correspondent paying agents in destination countries to resolve issues.
- Collaborate with the accounting department to reconcile and balance refunds for cancelled transactions.
Required profile
- Completed high school or college education.
- At least one year of experience in customer service or a call‑center environment.
- Intermediate level of English.
- Strong attention to detail and ability to work flexible schedules.
Required skills
- Good knowledge of MS Office.
- Familiarity with Internet Explorer.
What we offer
- Life insurance.
- Partial medical insurance.
- Tuition assistance.
- Employee stock purchase plan.
- Growth opportunities.
Questions fréquentes
Por que reporta esta oferta?
Explorar más
Salarios, guías y búsquedas en El Salvador.
Salarios por profesión
Postula en 30 segundos
Ingresa tu email para postular. Se creara una cuenta automaticamente.
Al continuar, aceptas nuestras condiciones de uso.
Ya tienes cuenta? Iniciar sesion
Publicado hace 1 semana
Expira en 1 mes
27 vistas · 0 interested
Aumenta tus posibilidades
Sube tu CV: te propondremos las ofertas que coinciden con tu perfil.
Analizando tu CV...
Ria Money Transfer
San Salvador
Ofertas relacionadas
-
Ejecutiva de servicios 24/7 en seguros
N&S SEGUROS San Salvador -
Representante de Atención al Cliente
Ferrocentro El Salvador San Salvador -
Ejecutiva de Televentas
Universal Enterprise SA de CV San Salvador -
Team Leader – CX Operations
TELUS Digital San Salvador -
Junior Operations Quality Analyst – Customer Experience
TELUS Digital Santa Tecla