Mobile Customer Account Manager

About the role

We are looking for a customer‑focused Mobile Customer Account Manager to support our mobile, cellular and IoT solutions. You will combine consultative selling with responsive service, using a clear understanding of each customer’s business needs to identify practical mobility solutions.

Key responsibilities

• Manage a portfolio of mobile customer accounts to protect existing revenue and grow mobility product bookings.
• Own mobile conversion and upgrade opportunities from outreach and pricing requests through execution, coordinating internal teams.
• Apply mobile‑technology expertise and customer analytics to recommend solutions, develop business cases and prioritize opportunities.
• Maintain a disciplined pipeline for assigned opportunities, contributing to conversion, upgrade, retention and booking‑growth goals.
• Document account activity, identify process improvements and recommend changes to enhance customer experience and operational efficiency.

Required profile

• 2+ years of client‑relations or account‑management experience.
• 2+ years of experience with mobile, cellular, IoT or related technology solutions.
• Experience managing sales opportunities, conversions, upgrades or renewals in a B2B environment.
• Ability to interpret account data and use it to prioritize opportunities and actions.
• Clear written and verbal communication skills.

Required skills

• Mobile technology expertise
• IoT solutions knowledge

What we offer

• Opportunity to work for a leading IT lifecycle management provider.
• Collaborative, values‑driven culture that encourages personal growth.
• Access to a global subscription commerce platform.