Network Customer Relationship Manager

About the role

The Network Customer Relationship Manager will oversee a portfolio of network‑focused customer accounts, protecting existing revenue, strengthening retention, and driving growth through renewals, upgrades, and new sales opportunities.

Key responsibilities

• Manage a portfolio of network customer accounts to ensure renewals, upgrades and new bookings.
• Own re‑term, renewal and upgrade processes from customer outreach to pricing and execution, coordinating internal teams, carriers and vendors.
• Apply network and telecom expertise, account data and business context to recommend solutions and develop business cases.
• Serve as the primary escalation point for customer issues, handling move, add, change and disconnect requests.
• Maintain accurate account documentation, manage a disciplined pipeline and identify process improvements to enhance the customer experience.

Required profile

• Customer‑focused account manager with experience supporting network, telecom, internet, data or related cloud and connectivity solutions.
• Consultative selling style combined with highly responsive service.
• Ability to manage multiple priorities, navigate time‑sensitive requests and work with minimal supervision.
• Strong communication skills to interact with clients, internal partners, carriers and vendors.
• At least 3 years of client‑relations or account‑management experience.

Required skills

• Network solutions
• Telecom services