Tier 2 Network Support Technician – Remote

About the role

We are seeking a Tier 2 Network Support Technician to join our remote team. You will independently troubleshoot and resolve escalated network incidents across WAN/LAN, broadband, VPN, routing, switching, DHCP and DNS environments.

Key responsibilities

• Provide Tier 2 technical support for network connectivity and infrastructure issues escalated from Tier 1.
• Troubleshoot WAN/LAN, broadband circuits, VPN connectivity, routing, switching, DHCP and DNS problems.
• Investigate ISP and circuit outages, coordinate with carriers, and manage escalation cases.
• Work with Meraki and/or Fortinet equipment to diagnose configuration issues.
• Document findings, actions and resolutions clearly in the ticketing system.
• Escalate complex or recurring problems to senior engineers when needed.

Required profile

• 3+ years of professional experience in Network Support, NOC or similar roles.
• Strong hands‑on troubleshooting skills for WAN/LAN, broadband, VPN, routing, switching, DHCP and DNS.
• Proven ability to work directly with ISPs/carriers to resolve connectivity issues.
• Excellent written and verbal English communication.
• Detail‑oriented documentation and incident ownership.

Required skills

• WAN/LAN networking
• Broadband/Internet connectivity
• VPN technologies
• Routing and switching
• DHCP & DNS
• Meraki platform
• Fortinet platform

What we offer

• 100 % remote work
• Competitive monthly pay ranging from $1,300 to $1,600 (based on experience and English proficiency)
• Opportunity to take ownership of escalated tickets and grow technical expertise