Remote Customer Service Representative

About the role

Join our dynamic team as a Remote Customer Service Representative, where you will be the primary point of contact for clients, delivering professional and caring support from the comfort of your home. This paid position offers the chance to develop skills in sales, customer service, and communication while contributing to client satisfaction and company growth.

Key responsibilities

• Act as the main liaison for clients, handling inquiries related to insurance sales, benefits administration, and general account questions.
• Conduct outbound telemarketing efforts to promote services and identify new sales opportunities.
• Negotiate terms and solutions with clients while aligning with company policies.
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions.
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions.

Required profile

• Proven experience in outside sales, retail sales, or telemarketing with a focus on customer interaction.
• Strong negotiation and communication abilities; bilingual proficiency is a plus.
• Familiarity with sales administration processes and ability to interpret client data.
• Knowledge of insurance sales or benefits administration and understanding of HIPAA regulations.
• Ability to work independently in a remote setting while maintaining high productivity and organization.

What we offer

• Flexible schedule
• Work from home