Operations Manager – Digital Services
TELUS Digital · San Salvador
Descripcion del puesto
About the role
The Operations Manager will develop, align and execute program strategies through planning, coordination, development and motivation of Team Leaders. The role aims to deliver quality service that meets both client and TELUS Digital standards while fostering team performance and engagement.
Key responsibilities
- Manage and deliver all program metrics, driving team performance, development, engagement and retention.
- Lead daily embodiment of company values and collaborate on projects beyond regular scope.
Required profile
- Minimum 1 year proven leadership experience in the BPO industry.
- Schedule flexibility and ability to work on‑site.
- University degree in Business Administration, Industrial Engineering, Economics or related field (desirable).
Required skills
- Google Workspace
- Microsoft Excel (advanced)
- Spreadsheets
- Advanced graphics preparation and presentation
- Monitoring techniques (advanced)
- Quality processes (advanced)
- Call center operations knowledge (advanced)
- Strategic planning (advanced)
Questions fréquentes
Por que reporta esta oferta?
Explorar más
Salarios, guías y búsquedas en El Salvador.
Salarios por profesión
Postula en 30 segundos
Ingresa tu email para postular. Se creara una cuenta automaticamente.
Al continuar, aceptas nuestras condiciones de uso.
Ya tienes cuenta? Iniciar sesion
Publicado hace 10 horas
Expira en 1 mes
6 vistas · 0 interested
Aumenta tus posibilidades
Sube tu CV: te propondremos las ofertas que coinciden con tu perfil.
Analizando tu CV...
TELUS Digital
San Salvador
Ofertas relacionadas
-
Customer Service Representative (Loan Verification Experience)
Tap Growth ai San Salvador -
Ejecutivo de ventas telefónicas
DINQUISA San Salvador -
Remote Customer Service Representative
Sweet Epic Travels San Salvador -
Digital Subscriptions Renewal Specialist (On‑Site)
Uassist.ME -
Customer Service Expert (On‑Site)
Uassist.ME