Operations Manager – Digital Services
TELUS Digital · San Salvador
Description du poste
About the role
The Operations Manager will develop, align and execute program strategies through planning, coordination, development and motivation of Team Leaders. The role aims to deliver quality service that meets both client and TELUS Digital standards while fostering team performance and engagement.
Key responsibilities
- Manage and deliver all program metrics, driving team performance, development, engagement and retention.
- Lead daily embodiment of company values and collaborate on projects beyond regular scope.
Required profile
- Minimum 1 year proven leadership experience in the BPO industry.
- Schedule flexibility and ability to work on‑site.
- University degree in Business Administration, Industrial Engineering, Economics or related field (desirable).
Required skills
- Google Workspace
- Microsoft Excel (advanced)
- Spreadsheets
- Advanced graphics preparation and presentation
- Monitoring techniques (advanced)
- Quality processes (advanced)
- Call center operations knowledge (advanced)
- Strategic planning (advanced)
Questions fréquentes
Pourquoi signalez-vous cette offre ?
Aller plus loin
Salaires, guides et recherches au Salvador.
Salaires par métier
Postulez en 30 secondes
Entrez votre email pour postuler. Un compte sera cree automatiquement.
En continuant, vous acceptez nos conditions d'utilisation.
Deja un compte ? Connexion
Publie il y a 2 heures
Expire dans 1 mois
1 vues · 0 interesses
Boostez vos chances
Importez votre CV : nous vous proposons les offres qui matchent votre profil.
Analyse de votre CV en cours...
TELUS Digital
San Salvador
Offres similaires
-
Customer Service Representative (Loan Verification Experience)
Tap Growth ai San Salvador -
Ejecutivo de ventas telefónicas
DINQUISA San Salvador -
Remote Customer Service Representative
Sweet Epic Travels San Salvador -
Digital Subscriptions Renewal Specialist (On‑Site)
Uassist.ME -
Customer Service Expert (On‑Site)
Uassist.ME