Operations Manager – Digital Services
TELUS Digital · San Salvador
Job description
About the role
The Operations Manager will develop, align and execute program strategies through planning, coordination, development and motivation of Team Leaders. The role aims to deliver quality service that meets both client and TELUS Digital standards while fostering team performance and engagement.
Key responsibilities
- Manage and deliver all program metrics, driving team performance, development, engagement and retention.
- Lead daily embodiment of company values and collaborate on projects beyond regular scope.
Required profile
- Minimum 1 year proven leadership experience in the BPO industry.
- Schedule flexibility and ability to work on‑site.
- University degree in Business Administration, Industrial Engineering, Economics or related field (desirable).
Required skills
- Google Workspace
- Microsoft Excel (advanced)
- Spreadsheets
- Advanced graphics preparation and presentation
- Monitoring techniques (advanced)
- Quality processes (advanced)
- Call center operations knowledge (advanced)
- Strategic planning (advanced)
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Published 1 day ago
Expires 1 month from now
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TELUS Digital
San Salvador
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