Agent Onboarding Supervisor

About the role

Ria Money Transfer is seeking an Agent Onboarding Supervisor to act as the bridge between the corporate office and field sales representatives. The role focuses on processing prospective agent applications, ensuring accuracy, and moving them through the activation queue.

Key responsibilities

• Serve as liaison between corporate and field sales to implement prospective agent applications.
• Analyze application data, identify errors, and provide corrective solutions.
• Prioritize and monitor daily work across all onboarding queues to meet AOB policy.
• Communicate clearly with internal teams and agents to resolve issues and expedite activation.
• Adapt to schedule changes, including extended hours or weekends, as needed.

Required profile

• High school diploma; some college coursework preferred.
• Fluent English and Spanish communication skills.
• Strong analytical, critical‑thinking and problem‑solving abilities.
• Detail‑oriented with the ability to meet deadlines.
• Flexible, cooperative attitude and willingness to work in a team environment.

Required skills

• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Word.
• Comfortable using telephone, computer, monitor, mouse and keyboard for extended periods.