Agente de servicio al cliente

About the role

The company seeks a Customer Service Agent to provide efficient, courteous, and timely assistance to both internal and external clients. The role involves handling in‑person and telephone inquiries, generating sales opportunities, and ensuring an exceptional service experience that drives satisfaction and loyalty.

Key responsibilities

• Answer and manage incoming client calls in a professional manner.
• Deliver personalized support to internal and external customers, offering swift and effective solutions.
• Identify sales opportunities and promote the company’s products and services.
• Prepare quotations and follow up commercially until opportunities are closed.
• Assess client needs to guarantee high satisfaction levels.
• Build trustworthy relationships through clear, honest communication.
• Provide accurate, up‑to‑date information using established tools and processes.
• Track and follow up on inquiries, requests, and requirements received via various channels.
• Resolve client complaints within set timeframes, ensuring full follow‑up until resolution.
• Achieve commercial targets, KPIs, and customer‑service objectives.
• Record client interactions correctly in designated systems.
• Maintain updated administrative records related to client management.
• Adhere to internal communication and customer‑service policies.

Required profile

• Full‑time availability.
• Experience in customer service, marketing or sales.
• Basic to intermediate proficiency with Microsoft Office.
• Strong communication skills and a customer‑service orientation.
• Ability to work under pressure and meet targets.
• Proactive, organized and results‑driven attitude.

Required skills

• Microsoft Office

What we offer

• Statutory benefits.
• Opportunities for professional growth.
• Continuous training programs.
• Performance bonuses linked to KPI achievement.