Content Moderation Specialist (English)

About the role

TELUS Digital is looking for a Content Moderation Specialist (English) to keep user-generated content aligned with platform guidelines, company policies and community standards. The role reviews, analyzes and moderates online content to maintain a safe and engaging digital environment. It suits a detail-oriented person with good judgment who can handle sensitive content professionally.

Key responsibilities

• Monitor, review and moderate user-generated content according to platform policies and community guidelines.
• Evaluate flagged content and take action to remove, restrict or escalate it as necessary.
• Respond to user questions about content decisions clearly and professionally.
• Identify and report trends, risks and violations to keep the community safe.
• Work with internal teams to improve moderation policies and strategies.
• Maintain detailed records of moderation decisions and escalations.
• Stay up to date on industry trends, evolving community standards and emerging content risks.

Required profile

• High school diploma or equivalent.
• Previous experience in content moderation, social media management or customer support preferred.
• Fluency in English.
• Willingness to work in shifts, including evenings, weekends and holidays.

Required skills

• Strong understanding of online communities, social media platforms and digital content trends.
• Analytical and decision-making skills, with strong written communication.
• Ability to stay objective and resilient with sensitive content, and to work efficiently in a fast-paced, team environment.

What we offer

• Competitive salary and benefits package.
• Career growth opportunities in content moderation and digital operations.
• A dynamic and inclusive work environment.
• Professional training on moderation guidelines and community engagement.