Customer Care Representative

About the role

Ria Money Transfer is looking for a Customer Care Representative to join its global money‑transfer team. You will be the first point of contact for agents and end‑customers, handling inquiries and resolving issues through phone and email.

Key responsibilities

• Assist agents, senders and beneficiaries via telephone and email, answering questions and addressing complaints.
• Review and correct data for incorrectly processed transactions.
• Maintain ongoing communication with correspondent paying agents to resolve customer issues.
• Collaborate with the accounting department to reconcile and balance refunds for cancelled transactions.

Required profile

• Minimum education: high school diploma or college completion.
• At least one year of experience in customer service or a call‑center environment (preferred).
• Advanced proficiency in English, both written and spoken.
• Strong attention to detail and a customer‑oriented mindset.
• Ability to work flexible schedules and function well within a team.

Required skills

• Proficient use of Microsoft Office applications.

What we offer

• Life insurance and partial medical coverage.
• Tuition assistance and employee stock purchase plan.
• Opportunities for growth within a global financial services company.