Inbound Lead Intake & Customer Service Specialist (Remote)

About the role

HireHawk connects professionals with remote work at U.S. and Canadian companies. This full-time, long-term contractor role serves as the first point of contact for prospective and existing customers of a flooring retail and home improvement business, handling inbound calls and new lead inquiries. It is remote, Monday to Friday, 7:00 am - 4:00 pm or 8:00 am - 5:00 pm PST, paid $1,200 - $1,400 per month.

Key responsibilities

• Handle inbound calls and inquiries from prospective and existing customers professionally and courteously.
• Answer basic questions about the company's flooring products, services and processes.
• Gather and qualify lead information, including customer needs, project details, contact information and timelines.
• Enter and maintain customer and lead information accurately in the company's system.
• Route qualified leads and customer concerns to the right team member and ensure timely follow-up.

Required profile

• Excellent spoken English, with clear pronunciation and natural, professional communication with U.S.-based customers.
• 2+ years of experience in customer service, inbound sales, lead intake, receptionist, appointment setting or another customer-facing phone role.
• Comfortable working during U.S. Pacific business hours and with a high volume of inbound conversations.
• Reliable internet connection and a quiet, professional environment for calls.
• Experience in flooring, home improvement, construction, interior design, retail or a related industry is a plus.

Required skills

• CRM, ERP or similar business systems for entering and maintaining lead data.
• Strong phone etiquette, active listening and data entry accuracy.
• Ability to distinguish qualified opportunities, general inquiries, existing-customer needs and escalations.

What we offer

• Access to a perk marketplace with discounts on 150+ global services.
• Option to withdraw up to 50% of approved earnings before payday.