Managed Services Network Engineer (Remote)

About the role

Command|Link, a global SaaS platform for network, voice and IT security services, is hiring a Managed Services Network Engineer. This is a 100% remote role supporting ISP/MSP business customers, with no travel to customer sites. The engineer manages and troubleshoots SD-WAN networks (with an emphasis on Versa Networks), business data circuits, VoIP services, VPNs, managed routers, firewalls and other custom-managed services.

Key responsibilities

• Provide end-to-end support for customers focused on SD-WAN (preferably Versa Networks), Internet and related services.
• Troubleshoot and configure basic LAN setups (routers, firewalls) and Microsoft operating systems.
• Support the provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Own support issues from start to resolution, keeping customers informed and satisfied.
• Maintain strong customer relationships and mentor and train fellow engineers on complex technical issues.

Required profile

• High school diploma or GED equivalent.
• 3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SD-WAN, particularly Versa Networks.
• CCNA and CCNP certification is highly desirable.

Required skills

• Command-line experience with networking tools (Cisco, Fortinet, Juniper).
• Strong firewall configuration experience (e.g. Fortinet).
• Hands-on experience with BGP, OSPF and VRRP.
• Practical knowledge of routers, firewalls and NAT.
• Knowledge of COS/QoS and network design principles.
• Familiarity with SOC 2 compliance and processes.

What we offer

• A high-growth company with room to grow.
• Flexible time off and fun events at cool locations.
• Employee referral bonuses.