Network Engineer (Juniper) - Night Shift - Remote LATAM

About the role

Spectrotel and AireSpring, a managed network services provider, are hiring a Network Engineer for its Network Operation Centre (NOC) on a fully remote basis, open to candidates based in LATAM. The NOC ensures maximum service availability and performance, provisions customer network services on core equipment and supports the Engineering and other technical teams. This is a night-shift position, scheduled 10:00 PM to 7:00 AM PST or 11:00 PM to 8:00 AM PST.

Key responsibilities

• Manage and maintain monitoring systems, and carry out full fault troubleshooting, problem isolation and corrective action, escalating to network engineering when needed.
• Liaise with third-party suppliers to troubleshoot problems, perform upgrades, resolve service impacts, manage network changes and escalate as required.
• Provision and configure core network devices and tools, such as IP assignment, core network configuration, DNS setup, monitoring software, NNI ports and services, and implement change management procedures.
• Build, install and configure network equipment, and maintain hardware, serial numbers, security and configuration audits.
• Write custom monitoring plugins, configure bespoke graphing, and maintain the NOC wiki and technical documentation.
• Act as Tier 3 escalation point for core network datacenter services, access networks and AireSpring services, and join a 24x7 call-out rotation if required.

Required profile

• 5+ years of experience in network operations; advanced experience in the listed areas is preferred.
• Certifications such as JNCIA or CCNA are required; JNCIP or CCNP is preferred.
• Ability to work in a global team in a fast-paced environment with limited supervision, and to multi-task and prioritize.
• Reliable internet connection and a suitable workspace.

Required skills

• TCP/IP routing protocols (STP, VRRP, BGP, OSPF, EIGRP, IPSec) and strong WAN knowledge.
• Hands-on experience with Cisco, Juniper and Adtran routers, switches and firewalls.
• Knowledge of VoIP, VPNs and security protocols; SD-WAN deployment experience preferred.
• Linux networking and centralized device monitoring tools.