SBU Account Manager – El Salvador Based
Focus Services · San Salvador
Job description
About the role
The SBU Account Manager will lead large‑scale voice and chat operations in El Salvador, ensuring high performance and client satisfaction.
Key responsibilities
- Manage and oversee large‑scale voice and chat BPO operations.
- Drive performance through coaching, accountability, and data‑driven decision making.
- Own KPIs in high‑volume environments and ensure targets are met.
Required profile
- 2+ years BPO operations experience with strong leadership skills.
- Proven client‑facing leadership background and ability to manage fast‑paced operations.
- Advanced English communication (B2‑C1) both written and verbal.
Required skills
- Strong ownership mindset and stakeholder management.
- Data‑driven decision making and urgency in execution.
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Published 12 hours ago
Expires 1 month from now
8 views · 0 interested
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Focus Services
San Salvador